Privacy Policy

Last Updated: November 18, 2025

Welcome to PromptKey (hereinafter referred to as "the App", "we", "us", or "our"). We value your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you have regarding your information.

Please read this Privacy Policy carefully and make sure you fully understand it before using the App. By accessing or continuing to use the App, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

1. Information We Collect

During your use of the App, we adhere to the principles of lawfulness, fairness, and necessity, and only collect information that is necessary to provide product features and improve service quality.

1.1 Information You Provide to Us

• Content Information Prompts, templates, favorites, feedback, and other content you input or upload in the App. This information is used solely to provide relevant features and optimize our services.
• Contact Information When you contact customer support, submit feedback, or otherwise communicate with us (for example, by email), you may voluntarily provide your email address, other contact details, communication records, and attachments. We do not proactively ask you to provide sensitive personal information such as your real name, ID number, or payment information. If you voluntarily provide such information in your communications with us, it will be used only for contacting you and handling your request.

1.2 Information Collected During Your Use of the App

• Device Information To ensure the basic operation of the App and proper interface display, we may collect information such as device model, operating system version, system language, and app version.
• Log Information To improve the product and enhance stability, we may collect log information related to your use of the App, such as operation records (clicks, views, favorites, etc.), access time, session duration, crash logs, and error reports. This information is generally de-identified or not directly linked to an identifiable individual.

1.3 Information Collected by Third-Party Services

• To enable data analytics, crash reporting, and other basic statistical functions, we may integrate third-party services or SDKs (such as analytics and crash reporting service providers). These third-party services may collect device identifiers, usage data, crash logs, and similar information in accordance with their own privacy policies. We require such service providers to use the information only for the purposes of providing the relevant functions and to adopt security protections no less stringent than ours.

2. How We Use Information

We may use the information we collect for the following purposes:

• To provide core features and services To enable prompt generation, template browsing, favorites, and history features, and to ensure the normal operation and security of the App.
• To optimize the product and user experience To analyze feature usage, improve UI design and user interactions, and to locate issues through crash logs and error reports, thereby enhancing app stability and performance.
• To communicate with you To send you important service-related notifications (such as feature changes or policy updates), and to communicate with you and handle your requests when you contact us.

3. Information Sharing and Disclosure

We do not sell your personal information to any third parties. As a general rule, we also do not share your personal information with third parties. However, we may share or disclose necessary information in the following circumstances:

• To provide services or fulfill cooperative arrangements To enable data analytics, crash reporting, push notifications, or cloud services, we may share necessary device information, log data, and similar information with our service providers or technical partners. We require them to use such information only for the purposes described above and to implement security measures no less stringent than ours.
• With your explicit consent or authorization When we obtain your explicit consent or authorization, we will share relevant information within the scope you have agreed to.
• For legal or regulatory reasons We may disclose information when required by applicable laws, regulations, legal processes, or by competent authorities (such as courts or regulatory agencies).
• In the event of mergers, acquisitions, or reorganizations If a merger, acquisition, asset transfer, or similar transaction involves the transfer of personal information, we will inform you of the relevant situation and require the receiving party to continue to be bound by this Privacy Policy; otherwise, we will seek your consent again.

4. Data Storage and Protection

• Retention method and period We retain your information for the shortest period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required by laws or regulations or authorized by you. When the information is no longer needed or the retention period expires, we will delete or anonymize the information.
• Security measures We use industry-standard security measures to protect data, including but not limited to access controls, encrypted storage, and security logging, to prevent unauthorized access, use, disclosure, alteration, or loss of information. Despite our reasonable efforts to enhance security, the Internet environment is not absolutely secure, and we cannot guarantee that information will be perfectly secure under all circumstances.
• No proactive collection of sensitive information We do not proactively collect or store sensitive personal information such as real names, ID numbers, bank card information, or payment information. If you voluntarily provide such information when contacting us, it will be used only for problem resolution and necessary verification.

5. Protection of Minors

• If you are a minor, you should use the App and related services only with the consent and under the supervision of your parent or legal guardian.

6. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time based on business needs or changes in laws and regulations.
• If this Privacy Policy undergoes material changes, we will notify you by placing a prominent notice within the App or by other appropriate means (such as updating the "Last Updated" date at the top of this Policy).
• Unless otherwise required by laws or regulations to obtain your separate consent, the updated Privacy Policy will take effect once published. Your continued use of the App after the updated Privacy Policy takes effect constitutes your full understanding and acceptance of the updated Policy.